Shipping policy
Thank you for joining the legacy by placing an order with de Roos. We want to make sure your shopping experience is as smooth and enjoyable as possible. Please take a moment to review our shipping policy.
Processing Time
Orders are typically processed and shipped within 1-3 business days after payment confirmation. Please note that processing times may be extended during peak seasons, sales, or promotional events. We appreciate your patience during these times.
Shipping Methods and Delivery:
We offer reliable shipping to ensure your order reaches you in a timely manner. Our standard shipping method delivers orders within the stated amount of business days domestically and internationally noted when placing your order. Please note that delivery times may vary depending on your location.
Shipping Rates
We currently offer one standard shipping rate for all orders under $100, and free shipping for all orders over $100.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package.
International Shipping
We currently do not offer international shipping but hope to offer this option in the near future.
Once international shipping is offered, please note that international shipments may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the customer, and we recommend contacting your local customs office for more information.
Order Modifications and Cancellations:
If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, modifications or cancellations may not be possible.
Lost or Damaged Packages:
In the unlikely event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution.
Incomplete or Incorrect Addresses:
Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or delivery issues caused by incomplete or incorrect addresses. If you notice an error in your shipping address after placing your order, please contact us as soon as possible to make the necessary corrections.